Warranties

Structural warranty certifies Coswick products to be free from defects in milling, drying, grading and will not delaminate for a lifetime if following all necessary recommendations on transportation, storage, installation and care that were outlined in the section “Hardwood floor care”. Product quality variation that does not exceed 5% is industry standard and is not considered a factory defect. Products sold as waste, seconds or “as is” are not covered by this Warranty.

Because it is a natural product, hardwood flooring will continue to expand and contract through heating and non-heating seasons. Properly installed hardwood floors may consequently experience some separation between the boards at different times during the year. If such separations do occur, they are not covered by this Warranty. It is important to maintain relative indoor humidity as constant as possible (between 45% and 55% for solid hardwood flooring, and 40-65% for multi-layer engineered flooring). Use a humidifier or dehumidifier, as appropriate. Indoor temperature should range between 18 and 22° C.

Warranty states that when used under normal residential traffic conditions and maintained following Coswick Floor Maintenance Guide, factory applied lacquer surface finish will not wear through or separate from the wood for a full lifetime period from the date of purchase.

CosNanoTech+ and CosNanoTech+matte finish warranty is 25 years for use in residential spaces. CosNanoTech+com has 3-Year commercial finish warranty for use in public spaces and 35-year commercial finish warranty for use in residential spaces.

The installer and/or the homeowner are responsible for final inspection of product quality
Any board that is installed is considered to be accepted by the installer/ owner. Such boards cannot be claimed as manufacturing defects or grading mistakes under this Warranty.

EXCLUSIONS AND LIMITATIONS TO WARRANTY
The Warranty does not cover indentations, scratches or damages caused by installation, negligence or improper care, impact of sharp and pointed objects, spiked heel shoes or pets, abnormal impact of chemical substances, sand and other abrasives, direct sunlight or heat, impact damage, as well as fire, water and humidity.

The Warranty does not cover the wear and tear of the lacquer finish caused by pebbles, sand and other abrasives, hardwood flooring misuse under the extreme environmental conditions together with the lack of preventive measures or improper protection.

• Natural wood characteristics such as variations in grain, color mineral streaks, and knots are not considered as defects.
• Fading of the finish that results from normal wear and normal exposure to sunlight to sunlight is not covered by the Warranty.
• Gloss reduction is not considered as a surface wear.
• In order for coverage to apply, totally worn out areas must extend over 10% or more of the entire floor area.

The Warranty applies only to the original purchaser of the product and is non-transferable. In the event of warranty claim, Manufacturer reserves the right to examine the floor and remove samples in order to determine the appropriate course to follow and check if the claim complies with the Warranty provisions.

Any claims on quality are accepted only prior to the hardwood flooring installation, except when the manufacturing defects appeared afterwards. If during the installation any defective boards were found or the hardwood flooring does not meet the expectations on the reported quality, cancel the installation at once and contact the dealer at the place of purchase with these details. If it is confirmed, you can claim the replacement of defect hardwood flooring, replacement or return of the whole lot from the dealer’s representative. If there are any reasons for claims in accordance with the provisions of present Warranty, contact first the Coswick dealer at the place of purchase.

Any attempt to repair, replace or refinish the floor prior to Company’s representative inspection and authorized repair actions will void this Warranty.

35-year commercial finish warranty for use in residential spaces.
3-year commercial finish warranty for use in public spaces.
Coswick Hardwood Inc warrants to the original purchaser that when used under normal residential traffic conditions and maintained following Coswick Floor Maintenance Guide, factory applied CosNanoTech+ surface finish will not wear through or separate from the wood for a full thirty-five-year (35) period from the date of purchase for residential areas, and three-year (3) period for public areas.

The installer is responsible for final inspection of product quality. Any board that is installed is considered to be accepted by the installer/ owner. Such boards cannot be claimed as manufacturing defects or grading mistakes under this Warranty.

Exclusions and Limitations to Warranty
The Warranty does not cover:

• indentations, scratches or damages caused by negligence, water, wet mopping, erosion, pebbles, sand and other abrasives, spiked heel shoes, insects, pets, misuse, abuse accidents, extreme environmental conditions and lack of preventive measures or improper protection. In order for coverage to apply, totally worn out areas must extend over 10% or more of the entire floor area.
• Natural wood characteristics such as variations in grain, color mineral streaks, and knots are not considered defects.
• Fading of the finish that results from normal wear is not covered by the Warranty.
• Gloss reduction is not considered surface wear.
• Normal exposure to sunlight will affect the shading to any hardwood floor as the floor ages. Area rugs should be moved occasionally as they block sunlight and may give the appearance of discoloration in flooring that is covered by the rugs. Gradual change in shading that occurs due to natural sunlight is not a product defect.
• It is the responsibility of the installer and/or the homeowner to inspect boards prior to installation. Coswick Hardwood accepts no responsibility for costs of product or labour after the boards with visible defects have been installed.
• Damage due to water or moisture is excluded from the Warranty.

The Warranty applies only to the original purchaser of the product and is non-transferable. To benefit from coverage, a proof of purchase is required. In the event of warranty claim, Coswick Hardwood reserves the right to examine the floor and remove samples in order to determine the appropriate course to follow.

The sole remedy provided herein is the repair, refinish or replacement of defective products at the discretion of Coswick Hardwood. In the unlikely event that Coswick Hardwood is unable to correct the problem after a reasonable number of attempts, Coswick Hardwood will refund, if requested, the purchase price of the defective floor on a pro rata basis. Any attempt to repair, replace or refinish the floor prior to Coswick Hardwood ‘s inspection and authorized repair actions will void this Warranty. The Warranty does not cover labor costs or other losses or expenses incurred as a result of a defect covered by the Warranty.

This Warranty is in lieu of all other warranties, expressed or implied, including any warranty as to merchantable quality, fitness for a particular purpose, durability and suitability. This Warranty does not cover any indirect, incidental or consequential damages of any kind.